PERSONAL DATA PROTECTION LAW (KVKK) CLARIFICATION TEXT

As otelbanyohavlusu.com, we attach great importance to the privacy and security of your personal data in accordance with the Personal Data Protection Law No. 6698 (“KVKK”). In this context, we act in compliance with the law during the collection, processing, storage, and sharing of your personal data.

1. Method and Legal Basis for Collecting Personal Data

Your personal data may be collected verbally, in writing, or electronically through our website (www.otelbanyohavlusu.com), email, phone, social media accounts, or other communication channels.

The collected personal data are processed based on the following legal grounds:

  • Establishment and execution of contracts,

  • Fulfillment of legal obligations,

  • Improvement of service quality and ensuring customer satisfaction,

  • Providing information about our products and services.

2. Purposes of Processing Personal Data

Your collected personal data are processed for the following purposes:

  • Providing our products and services,

  • Managing order and delivery processes,

  • Managing customer relations and requests,

  • Managing financial, accounting, and supply processes,

  • Fulfilling legal obligations,

  • Managing complaint, suggestion, and communication processes.

3. Transfer of Personal Data

Your personal data may be shared only when legally required or necessary for the performance of our services—with our business partners, suppliers, cargo companies, payment systems, and legally authorized public institutions and organizations—within the framework of Articles 8 and 9 of the KVKK.

4. Storage of Personal Data

Your personal data are securely stored for the duration specified by relevant legislation or as long as required by the purpose of processing. Once this period expires, your data are deleted, destroyed, or anonymized using appropriate methods.

5. Your Rights Under KVKK

According to Article 11 of the KVKK, you have the following rights:

  • To learn whether your personal data are being processed,

  • To request information if your data have been processed,

  • To learn the purpose of processing and whether they are used appropriately,

  • To know the third parties to whom your data are transferred,

  • To request correction if your data are incomplete or incorrect,

  • To request deletion or destruction of your data,

  • To object to any outcome against you arising from automated data processing,

  • To request compensation if you suffer damage due to unlawful data processing.

6. Application Method

You can submit your requests under the KVKK, together with documents verifying your identity, either in writing or via your registered electronic mail (KEP) address to the following contact information:

otelbanyohavlusu.com
📞 Tel: +90 532 292 23 76
📧 Email: siparis@otelbanyohavlusu.com
🏠 Address: Denizli Merkez